Hospital Services

The Hospital industry has the following characteristics. 1)Intangibility: - Intangibility mode that a node would have to estimate the service offer. Since the offering shtupnot be seen or felt there would be no descent and accordingly one would not be adequate to jeep a track of the sales etc. This characteristic as well as makes it different to measure the benefits and utilities of the crossroad. An individual would entirely be equal to(p) to experience the same. In the product service continuum, hospitals riposte in the bracket of highly intangible where the service has reliance qualities. i)The service of a doctor i.e. the consulatation provided by the doctor , his diagnosing etc keisternot be touched felt or seen. One can only when visulalise the same. ii)They can also not measure the benefits. These can only be experienced by the customer. There is no self-control over the doctor or the services pr ovided by him . The bettering measures to overcome intangibility argon:- a)The marketer should visualize the product/service for the patient.In case of hospitals any visual of the hospital displaying the headspring maintained interiors, the hi-tech equipments used for treatment would serve up to tangibilise the product.

b) Association: - The association of a hospital with any well known personality would help as a straightforward image building exercise . It would also giv e the customer a certain level of confidence! regarding the services provided in the hospital. For (eg 1)- Hospitals like the Tata Memorial Hospital or the Hinduja hospital argon associated with Corporate Houses. They are owned by these corporate families. hence a customer is sure about the services provided in these hospitals. (eg 2)The Dinanath Mangeshkar Hospital. Since it is owned by Lata Mangeshkar the customer is sure to receive impress services. c)Physical Representation :- Intangibility could also be...If you want to get a full essay, order it on our website: BestEssayCheap.com

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