intersect investments

Problem Solution: intersect investings hybridize Investments has enjoyed success in the financial services industry for many years; even up so since September 11, 2001 the entire industry is experiencing turbulence and uncertainty. Intersect Investment is on a downward slide, barely satisfactory to wager its goals. A state of confusion exists at Intersect for quite some time now as the employees lose been get mixed messages from the management. In order to survive, CEO firedog Jeffers has proposed a overbold vision based on a representative of customer intimacy. The unsanded strategy is expected to install semipermanent customer relationships based on trust and value to the customer. merely the implementation of this plan entrust require drastic organisational forms particularly in the sales department. Frank has met with resistance to transplant from some of the key members of his senior staff and he has already replaced the Executive Vice President of Marketing and Sales, who did not lose this initiative. The goal of this social club is to return to the path of success by adopting the customer intimacy lesson that will improve relationships with customers, countenance sales, and flow employee dollar volume. Intersect has done their homework, and know that this is the direction they will extremity to take.

The purpose of this paper is to identify issues and find solutions that will modify Intersect Investments to achieve these goals. Situation Analysis Issue and jeopardy Identification During the past year Intersect sales employee turnover has been up 25% and customer satisfaction h! as declined by much than 10%. The customer base has also been shrinking, as the company has experient a customer churn rate of almost 25%. The company CEO, Frank Jeffers, has been reluctant to bring about change. Nevertheless, by and by serious contemplation he has identified a new vision for the company: Provide a broad do of products and services to consumers and small business customers using a fabric of...If you want to get a full essay, order it on our website: BestEssayCheap.com

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